Placing supportElectronic Claims FileEndorsementsA & S
Help using ECF (includes Systems Process & Procedure (SP&P) Documents)
The attached documents are provided to assist in the use of ECF

 
   
Lloyd's System Process and Procedures        
This document details the way in which claims of certain types must be processed via ECF in the Lloyd’s market.      

 
   
Company System Process and Procedures
This document details the way in which claims of certain types must be processed via ECF in the company market
   
 
     
Online Guide for brokers      
This guide has been prepared to assist Brokers in creating Advice & Settlement transactions via CLASS @ Lloyd’s and adding documents to the IMR, during the testing process and beyond.      
 
     
Online guide for insurers      
This guide had been prepared to assist Electronic Claim File (ECF) carrier practitioners navigate through the ECF on-line functionality enabling them to search out and action claims. It should be read in conjunction with the Systems Processes and Procedures.      
 
     
Third Party Access implementation guide

Mid term broker change implementation guide

Broker best practice      
 
     
Carrier best practice      
 
     
ECF made easy      
 
     
Best practice presentation - 17th December 2008      
 
     

 

Back to Claims